DIGITAL TAX FREE - The new service experience!

Digital Tax Free is a new service provider which offers digital technology and an improved service approach. Believing only a happy customer is a good customer it is all about the customer journey aiming to provide maximum convenience.

The constantly growing numbers of international visitors in Europe contributed to the rising importance and demand of Tax Free services. Requirements are many and various and Digital Tax Free developed a new and innovative solution in which technology is driving - and improving - the existing slow and inconvenient process.

Our vision is to digitize the Tax Free service and lead it into the future.

Digital Tax Free
Digital from A to Z

All layers of the Tax Free transaction are connected digitally into a seamless process.

Quick and Easy

The service and its technology is built around the customer and easy to use.

Data and Value Added Services

Knowing the customer offers opportunities for additional services and value.

Who we are

  • Experts

    Providing more than 15 years of Tax Free experience knowing the service inside out.

  • Innovators

    Developing Tax Free 2.0 and leading the service into the digital future.

  • Creators

    Creating opportunities by adding partners, expertise and additional services onto our platform.

What we do

We develop solutions the market has long been waiting for.

We drive innovation because today it is about technology: our Tax Free service is cloud-based (Azure, AWS) and our micro-services platform open to connect to all kinds of other services, providers and hosts (APIs).

We keep it simple: our apps and devices are not only easy to use but also to set up: stand-alone, not needing any integration into existing infrastructure or processes and independent from the point of sale.

What we offer:

  • Consulting

    We know Tax Free! Benefit from our experience and let us find the best solution for your needs.

  • Tax Free Service

    Digital end-to-end Tax Free solution with full flexibility including cross-border solutions and full VAT refunds.

  • Tax Free Platform

    Do-it-yourself service for retailers: become your own service provider and offer the best service ever to your customers.

Who we serve

Our understanding of a good service is to make the customer happy.

But Tax Free is a complex service which has more than one customer group to take care of:

TOURIST:
We consider customer centricity not only a phrase– we live it and build our services around the shopper!

 

RETAILER:

We care about the retailers equally well and what happens at the point of sale (POS).

 

AUTHORITY:

We aim at re-writing the Tax Free process from end to end including digital verification services. We act as consultants providing our experience and shaping the ideal process for tomorrow’s solutions.

Our thinking

In Digital Tax Free we have a clear picture and understanding of our service and how we want to be perceived. It is our aim to provide an outstanding service in order to achieve maximum customer satisfaction. 

What is important to us:

  • Reliable

    We keep our promises and guarantee the agreed service level. Our technology is highly available and follows highest security standards.

  • Transparent

    No hidden fees or charges, we openly communicate the deals offered and charges applied. "Tourist choice" stands for multiple options of obtaining your refund and being able to set (and change) preferences.

  • Trustworthy

    We guarantee your refund in regards to how much and when it will be paid. Always.

  • Sustainable

    We reduce administrative work and work hard to apply paperless services consistently through all the markets. Already today we avoid paper in our daily office routines and where possible.

Advantages

  • Save Time

    Technology enables quicker issuing, availability of all information and therefore less waiting in every step of the process.

  • Maximum Refund

    We guarantee the refund, apply transparent and reasonable charges and as a result offer the best deals.

  • New Opportunities

    The tax Free platform allows for additional services to be integrated and thus providing more value.

  • Cross Border Service

    This service applies flat fees, refunds up to full VAT and - where available - connects to digital validation services.

  • Reduced Risk

    Our system is built to have full control over the transaction increasing security and fraud prevention.

  • Less is More

    Technology reduces admin cost and eliminates data processing to near zero contributing to a higher refund.

Watch the video

Short introduction into the new service:

Frequently Asked Questions (FAQ)

Tax Free is a service offered to international shoppers to get the VAT returned.

It has a legal set of rules underlying and comes with obligations for the shopper who wants to claim the VAT.

In general you can say Tax Free consists of:

1) Shop > issue Tax Free form

2) Export > obtain customs stamp

3) Return Tax Free form and claim VAT > get refund.

Tax Free is applicable to non-EU residents for goods purchased in private travel in the EU.

Goods have to be new/unused.

Goods eligible for Tax free are all taxable goods you buy and export in your personal luggage.

Tax Free rules build the legal framework in each country and controlled by the ministry of finance and customs.

In Lithuania for example:

– VAT rate 21%

– minimum shopping amount EUR 55

– export within: shopping month + 3 months (if the form is stamped it is valid and has no time limit/expiry date)

– you have to provide your personal details (name, address, passport number)

– the original receipt must be attached to the Tax Free form

– you have to export the goods and obtain a customs stamp.

Important: no customs stamp, no refund.

If you shop in one of our partner stores for the first time then

a) shop staff will ask for your phone number to issue the Tax Free form

b) the Tax Free form is issued, the original receipt attached. You should get a return envelope which provides important information on what to do

c) when issuing the Tax Free form we send an SMS to your phone with a link: if you follow the link you will be able to provide your personal information and complete your Tax Free form transaction.

If you do so Digital Tax Free will incentivize your efforts by returning 15% of the VAT.

If you are a registered customer already simply present your QR code /start screen in the app to the shop staff who will scan it with their terminal and issue a fully completed Tax Free form.

If you download the app and register with Digital Tax Free you will benefit from a number of advantages:

– getting more money refunded: 15% – always!

– track your transactions in real-time

– get access to useful information

– contact customer support easily through ticket system

– select your preferred refund method.

Registered customers save time and cost:

present the QR in the app when shopping Tax Free, shop staff will scan the QR and issue a fully completed Tax Free forms which can be presented to customs.

No need to fill information by hand, it is all there.

Refund is the amount paid and consists of VAT minus service fee.

The refund is paid out after the valid Tax Free form has been returned to Digital Tax Free.

Digital Tax Free applies a simple refund scheme:

– registered customers will always receive 15% of refund!

– non-registered customers will only get market standard refunds.

Example Lithuania: if you shop for EUR 100, the VAT included is EUR 17,36 (net amount EUR 82,64).

Market standard refund is EUR 12 (=12% of shopping amount).

Digital Tax Free registered users get EUR 15 (=15% of shopping amount)!

Refunds can be paid out to bank account (IBAN) or refunded in cash with one of our partners. More refund options (credit card and other) will follow soon.

Return the customs stamped Tax Free form with the original shop receipt to Digital Tax Free.

The shop should have provided you with a return envelope.

If not then please send your Tax Free form to:

Digital Tax Free

Gedimino pr.7

P.D. 2922

LT-01103 Vilnius

(Lithuania)

If you have downloaded the app and registered we will transfer the refund according to your set refund method.

If you are not registered yet please provide us with information on where to transfer the refund to.

Please note: only if you are a registered customer using the app will you be able to get 15% of refund.

Digital Tax Free offers cash refunds with a number of partners in Lithuania and abroad. More to come soon.

Please note: cash refunds are subject to cash fees which will be deducted from the refund amount.

If you want to avoid cash fees then opt for a bank transfer or other refund method.

Check in the app (> account, refund options) on what is available.

Here is a list of cash agents currently available:

CITYAGENTADDRESS
LITHUANIA  
Vilnius AirportTicketing OfficeRodūnios kl. 10A, Departures Hall
VilniusPaypost LTGedimino pr.7
  Geležinkelio g. 16
  Liepkalnio g.  112
  Ukmergės g. 369 (PC BIG)
  Saltoniškių g. 9 (PC Panorama)
  Sodų g. 22
  Žirmūnų g. 64
Druskininkai  M. K. Čiurlionio g. 111
Kaunas Žemaičių pl. 23
  Savanorių per. 172
  Žemaičių pl. 66
  Pramonės per. 16B
Klaipėda  Naikupės g. 14
  Taikos per.28, 
   
BELARUS  
MinskTechnobankKropotkina str, 44
  Melnikaite str, 8
  Pobeditelei ave 65, Shopping mall Zamok
  Pritickogo 156, Shopping mall Green City
  Mstislavca, 11, Shopping mall Dana Mall
Gomel Sovetskaya , 60,
Mogilev Minskoe high way, Shopping mall Park City
Vitebsk Lenina str. 61

You can reach us either by

– sending an email to info@digitaltaxfree.com

– fill the contact form on our webpage www.digitaltaxfree.com

– as registered user send a ticket in the app (Menu > Support).

We are providing a number of explainer videos which you can watch on Youtube:

General introduction into Digital Tax Free service

Customer app

Download

Download the app, register today and start saving money!

Contact

Are you a retailer and want to become a partner?

Are you a tourist and want to start using our service?

Any questions or want to provide feedback and what we can still improve?

Then please drop us a line and we will be in touch with you soonest.

Digital Tax Free

Digital Tax Free is a service provider developing tax free service solutions and offering them worldwide.

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