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CORONAVIRUS UPDATE (March 16)

The government of Lithuania and Austria have taken measurements to combat the spread of the coronavirus.

As of Monday, March 16, all shops are closed – except food shops, pharmacies, banks, some post offices and other services essential for daily life.

Stamped Tax Free forms can be sent to our postboxes in Lithuania and Austria, please find further information and address on the country page: Lithuania  Austria

Cash refunds can only be obtained at below given refund agents.

TECHNOBANK (BY)

All offices open.

PAYPOST (LT)

Vilnius, PC Akropolis, Ozo g. 25

VILNIUS AIRPORT

Ticketing Service, Departure Hall

CLOSED MARCH 20 – APRIL 1ST

 

refund options

BANK TRANSFER

Get your refund transferred onto your IBAN bank account. Easy, quick and free of charges. Soon instant bank transfers will be offered as well.

CREDIT CARD

Get your refund paid to your credit card. Currently we accept only credit cards from Mastercard, Visa or American Express.

CASH REFUND

Get you refund paid in cash and with one of our refund partners. Please note: cash refunds are subject to cash fees reducing your refund amount. Please check table below for agents and cash fees.

MORE TO COME

We are constantly working hard to add more partners and refund options. Our focus is non-cash and convenience thus creating more value for our customers.

>>> NEW refund POINTS!

TECHNOBANK (BY)

Grodno, Kletskova ave. 35, Shopping mall TRINITI

Open: Mon-Sat 10:00 – 20:00, Sun 10:00-17:00

PAYPOST (LT)

Vilnius, Ozo str. 25 (PC Akropolis)

Open: Mon-Sun 08:00-22:00

TRAVEL RETAIL (LT) - Border Points

Vilnius Train station, Geležinkelio str. 16 (platform 5)

Lavoriškės, border crossing (BY)

Medininkai, border crossing A3 (BY)

Panemunė, Border crossing (RU)

Open: always (24 hours every day)

refund agents

 

 

CITY AGENT LOCATION CASH FEE ADDRESS Open
LITHUANIA          
Vilnius Ticketing Office Airport € 2/form Rodūnios road. 10A / DEPARTURES HALL Mon-Fri 5:00-19:00,  Sat 5:00-16:00, Sun 5:00-19:00
Vilnius Paypost LT City € 2/form Gedimino ave.7 Mon-Fri 9:00-19:00,  Sat 9:00-14:00
  Paypost LT City € 2/form Geležinkelio str. 16 Mon-Fri 9:00-18:00
  Paypost LT City € 2/form Liepkalnio str.  112 Mon-Thu 09:00-18:00, Fri 09:00-17:00
  Paypost LT City € 2/form Ukmergės str. 369 (PC BIG) Mon-Sat 10:00-21:00, Sun 10:00-20:00
  Paypost LT City € 2/form Saltoniškių str. 9 (PC Panorama) Mon-Sun 8:00-22:00 
  Paypost LT City € 2/form Sodų str. 22 Mon-Fri 9:00-18:00
  Paypost LT City € 2/form Žirmūnų str. 64 Mon-Fri 9:00-17:30
Druskininkai  Paypost LT City € 2/form M. K. Čiurlionio str. 111 Mon-Thu 08:30-17:00, Fri 08:30-16:00
Kaunas Paypost LT City € 2/form Žemaičių road. 23 Mon-Thu 9:30-18:00, Fri 9:30-17:30, Sat 9:00-14:00 
  Paypost LT City € 2/form Savanorių ave. 172 Mon-Thu 9:00-17:30, Fri 9:00-17:00
  Paypost LT City € 2/form Žemaičių pl. 66 Mon-Fri 08:30-16:00, Sat 09:00-13:00
  Paypost LT City € 2/form Pramonės road. 16B Mon 09:00-16:00, Tue-Thu 08:30-16:30, Fri 08:30-16:00, Sat 09:00-14:00
Klaipėda  Paypost LT City € 2/form Naikupės str. 14 Mon-Thu 8:00-18:00, Fri 9:00-16:30, Sat 9:00-16:00 
        Taikos ave.28,  Mon-Thu 8:00-18:00, Fri 9:00-16:30, Sat 9:00-16:00 
BELARUS          
Minsk Technobank City € 1,50/form Kropotkina str, 44 Mon-Fri 09:00-19:00, Sat 09:00-16:00
  Technobank City € 1,50/form Melnikaite str, 8 Mon-Fri 09:00-19:00, Sat 10:00-16:00
  Technobank City € 1,50/form Pobeditelei ave 65, Shopping mall Zamok Mon-Sat 10:00-20:00, Sun 10:00-17:00
  Technobank City € 1,50/form Pritickogo 156, Shopping mall Green City Mon-Sat 10:00-20:00, Sun 10:00-17:00
  Technobank City € 1,50/form Mstislavca, 11, Shopping mall Dana Mall Mon-Sat 09:00-20:00, Sun 09:00-17:00
Gomel Technobank City € 1,50/form Sovetskaya , 60, Mon-Thu 09:00-19:00, Fri 09:00-18:00
Mogilev Technobank City € 1,50/form Minskoe high way, Shopping mall Park City Mon-Sun 09:00-19:00
Vitebsk Technobank City € 1,50/form Lenina str. 61 Mon-Fri 09:00-17:00

PLEASE NOTE:

  • The crediting of the refund can take 3-5 working days and is beyond control of Digital Tax Free (but in the hands of the account-holding banks and credit card institutions)
  • The refund is calculated on the purchase amount, e.g.: purchase amount € 100 > refund of 15% = € 15
  • The value added tax (VAT) included in the shopping amount is
    • in Austria 16.67% (and not 20%) > shopping amount of €100 has VAT of €16,67 included
    • in Lithuania 17.36% (not 21%) > shopping amount of €100 has VAT of €17,36 included

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